Managed Servers (KVM VPS)

JetApps have responded confirming the “return of the bug” - much like they had to demolish v4 and build v5 from scratch due to foundational issues in v4, it seems they struggle with on-boot events, timings and dependencies for successful service starting.

"Although we successfully fixed this problem in version 5.2.8, it seems that the error still occurs in version 5.2.11 because the jetbackup5d.service initiates before the cPanel services after a reboot. This issue has been resolved in our v5.3 update which is expected to be released to STABLE at the end of Q4 2023."

They also checked over FTP Accounts backing up when an account is suspended, and this other unrelated error comes down to a glitch in cPanel API behaviour, which is slowly being fixed too:

"So, in the case that the account is suspended, the FTP accounts are not being backed up, and there is a GIT issue #JBB1136 to ensure this is resolved in a future version. This issue has been resolved in JetBackup v5.3.3 and was released to public EDGE already, but not yet to STABLE."

With the issue we contacted them about, it seems the actual fix is a month or two away, however restarting the JetBackup service once the machine is active for a while gets the jobs functional again. The reason we encountered this re-emerging bug is because of the hypervisor updating requiring VM shut-downs.

This issue is being marked as monitoring. If we are happy with job executions into next week, we will close it pending the STABLE release of the fixes mentioned. Thank you for your patience as we investigate.