We appreciate your continued patience as we work through these problems. Thank you.

The email issue for a small subset of machines is related to the Dovecot v2.4 upgrade, and cPanel proxying auth via their internal cpauthd/cpsrvd binaries instead of “as usual” via passwd/shadow files and so on. There is a caching fault within cpauthd which leads to spurious “user unknown” errors for perfectly valid mailbox users - exploring the code responsible shows that it was AI-made without proper understanding by cP’s product team.

The access problem we’re now re-focusing on, targeting normal service by/on Monday at this time.

We’re continuing to slowly work through clients’ machines, engaging with clients to make it graceful.

Our aim is to finalise the work inside February, with March just for stragglers.

Please let us know if any concerns. Thank you!

G’day,

Due to our current provider in Adelaide winding up their Server Operations by EOM February, we are moving all Adelaide SA nameservers (DNS) to Perth WA, forging a new business relationship while we do so.

As we are unable to migrate images, we’ll be using templates and building out, then migrating zones.

If you have any questions or concerns, please don’t hesitate to reach out to our support crew.

Note: NS1 services in Brisbane AU will remain as-is, online and entirely unaffected.
Further: Clients using Adelaide and Singapore, your instance being moved is NS1.

This is untimely given we only moved these in July 2025, however it’s unavoidable.

Cheers,
Merlot Digital