cPanel: Problems; Customer Service closed while open

Resolved Oct 25, 2024 11:15 AM AEDT

The problem has been resolved and our Account Manager will follow up later on.

We’re also considering our 2025-2030 plans re: control panel options for our clients. :-)

If you’re still seeing any issues, please let us know so we can manually review for you ASAP.

Assessed Oct 25, 2024 10:03 AM AEDT

Good morning,

We’re aware of a problem with cPanel+WHM (only) and are working to resolve it.

(Note that no services are impacted - ie. web, database, email, FTP, and so on are all OK)

Sadly, despite being open their Customer Service team have abandoned work early.

This means we’re having to engage 3rd-line contacts to get anything moving.

We’ll update this advisory once we have further information for you.

Thanks for your patience,
Merlot Digital

Managed Servers (KVM VPS)