Managed Servers (KVM VPS)

1st half of servers have now been successfully transitioned to DirectAdmin. Testing continues.

2nd half of servers are now exiting from configuration into data migration phase.

We appreciate your continued patience. Thank you!

Thank you for your patience, we’re very nearly there! Very excited for you to realise the benefits.

• 1st half servers are migrated to, and will be cutover to before start-of-business in the morning.
• 2nd half servers are deployed, and will be fine-tuned then migrated to in the afternoon.

Half the remaining servers are close to finalised now. The second half will be later today/tonight.
From there we have testing rounds to iterate through, exceptions to resolve, tickets with clients, etc.

Thank you so much for your patience. We’re looking forward to the new platform to serve you from.
Client feedback so far has been positive, especially with regard to website performance - worth the change.

Many thanks once again for your continued patience.

We’ve launched a server-agnostic Webmail here: https://webmail.au

Our email auth patch is now deploying across all client machines. Please let us know if email issues persist.

Machines will be overhauled over the weekend, with testing and updates being sent through as we go. Thanks.

Final adjustments are being made to our deployment systems for the new platform based on learning from testing & our pilot client on-boarding, and we expect to start transitioning clients this afternoon.

Thank you for your patience. We’re working to ensure the best outcomes for our clients, and are excited to finalise this - especially considering the performance gains that we’ve confirmed thanks to OpenLiteSpeed.

Machines running on our normal Web Stack will be upgraded to the new platform this week.
This system leverages OpenLiteSpeed and has been shown to improve website performance nicely.

If you need help resolving caching or other issues in the interim, please continue to request support.
We appreciate your patience and are approaching this work in stages (by client) to minimise impact.

If you’re having problems with email, please ticket with logs/screenshots/etc so we can assist/prioritise you.

5 years of planning & 10 years of desire are coming together here. Sadly though, it’s sudden & unexpected.
Thank you for your patience throughout this impact as we work towards the best outcomes for our clients.

Thank you again for your continued patience. We’ve made headway over the weekend.

• We are in the final stages of testing a fix to both sides of the problem with a pilot client.
• Separately we’re finalising a drop-in patch for the email authentication problem only.

Work continues on ensuring we’ve got you back to normal operations ASAP.

Please let us know what else we can be doing for you. Thanks.

We appreciate your continued patience as we work through these problems. Thank you.

The email issue for a small subset of machines is related to the Dovecot v2.4 upgrade, and cPanel proxying auth via their internal cpauthd/cpsrvd binaries instead of “as usual” via passwd/shadow files and so on. There is a caching fault within cpauthd which leads to spurious “user unknown” errors for perfectly valid mailbox users - exploring the code responsible shows that it was AI-made without proper understanding by cP’s product team.

The access problem we’re now re-focusing on, targeting normal service by/on Monday at this time.

Many thanks for your patience today. We’re still working on this problem with cPanel+WHM.

There is a new security update that has been pushed out to all release tiers.

Changelog for cPanel+WHM 132.0.25:

- Security Case SEC-67580: Fix cPanel File Download Endpoint IDOR Vulnerability (CVSS Score: 6.5)
- Implemented CPANEL-47921: Added a new tweak setting to control web server log archive retention and a script to perform automated cleanup.

There may also be intermittent email issues, potentially due to the newly forced update to CSF (firewall).

ConfigServer Security & Firewall (CSF) 16.08-1:

"As of August 31, 2025, the developers of CSF (Way to the Web Limited) no longer maintain or support it. They have released CSF under the GPLv3 license.

On supported cPanel & WHM versions, WebPros International, LLC maintains its own version of CSF for security and stability updates only. WebPros do not provide help with CSF configuration or troubleshooting."

Engineers will continue investigating, with most focus on the email component which has just been raised.